Shipping & Returns

Shipping made simple. Support made personal.

At Nova Crystals, we want every order to arrive safely, beautifully packaged, and ready to enjoy. Below you will find our shipping timeline, tracking details, return policy, and the quickest way to contact us if you need help.

We currently offer Free Standard Shipping on all U.S. orders.

Shipping Information

1. Processing Time

Please allow 1–3 business days for us to prepare, package, and process your order.

Once your order has shipped, you will receive a confirmation email with your tracking number.

2. Estimated Delivery Time

We currently ship within the United States only.

  • United States: 7–12 business days

Please note that delivery times are estimates and may occasionally be affected by carrier delays, holidays, weather, or high-volume periods.

3. Tracking Your Order

Once your package has shipped, you will receive a tracking link by email. Tracking information may take a short time to update after the label is created.

If you do not see movement within 5 business days after receiving your tracking number, please contact us at support@nova-crystals.com and we will be happy to assist.

Returns & Refunds

Damaged or Defective Items

We take great pride in the quality of our handcrafted crystal jewelry. If your item arrives damaged or defective, please contact us within 30 days of delivery.

To help us resolve the issue quickly, please email support@nova-crystals.com with:

  • Your order number
  • Clear photos of the item
  • Clear photos of the packaging

Once reviewed, we will help arrange the best solution, such as a replacement or refund where applicable.

Non-Returnable Items

Because our products are handcrafted and made with natural crystals, we do not accept returns or exchanges for non-quality reasons, including:

  • Change of mind
  • Personal preference
  • Slight variations in color, size, texture, or pattern

Please note that natural crystals may have small differences from piece to piece. These are normal and are not considered defects.

Return Process

If a return is approved by our team, we will provide the correct return instructions.

Please note:

  • Items sent back without prior approval may not be accepted
  • Customers are responsible for return shipping costs unless the item arrived damaged or incorrect
  • Shipping costs are non-refundable
  • Returned items must be unused, in original condition, and in their original packaging

Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed back to your original payment method within 5–7 business days.

Need Help?

If you have any questions about shipping, delivery, tracking, returns, or refunds, please contact us at:

Email: support@nova-crystals.com
Response Time: We aim to reply within 24 hours on business days

Please do not send your item back before contacting us first. This helps us confirm the correct return instructions and avoid delays.